Returns & Refunds

Return & Refund Policy 

Thanks for shopping at Ornchiva Company’s online shop.  If you are not entirely satisfied with your purchase, we’re here to help.


You have 7 working days to return an item from the date you received it.  To be eligible for a return, your item must be unused and in the same condition that you received it.  Your item must be in the original packaging.  Your item needs to have the receipt or proof of purchase.


Once we receive your item, we will start the process of cash refund when the return product is in perfect condition as clarified. The cash will be credited to the customer’s savings account within 7 working days. For the products purchased via credit card, the cash will be refunded within 7-14 days. (Your cash summary will be presented in the next billing cycle.*)

*Noted : This may depend on your monthly payment and the cash refund policy of your financial institution/related company. (If your billing summary still remains the same after two cycles, please kindly contact your financial institution for further assistance.)

In addition, once we successfully refund the cash, you will be informed via email. Please note that we have the right to reject the cash refund approval if the customer does not follow a regulation mentioned above.

Shipping Cost

You will be responsible for paying for your own shipping costs for returning your item.

Contact Us

If you have any questions on how to return your item to us, contact us.